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F.A.Q.

Shipping 

  • How long does it take for orders to ship? Wholesale orders will ship within 1 or 1,5 week(s) unless otherwise specified. Most retail orders will ship out within 1-3 days of receipt, but can take up to a week if there is some unforeseen delay. But we will try to ship as quickly as possible.
  • What are your shipping rates? The shipping rates depend not the weight of your order and the place where you are ordering from: NL, EU or outside EU. To determine the shipping costs we make a distinction between the weight of small-volumed orders, standard-volume orders and large-volume orders. In addition, we distinguish 3 destination zones (within NL, within the EU, and outside the EU).

Returns & refunds 

  • What is your return & refund policy? You may choose to return products delivered to you. If the delivered product does not meet your expectations, you may return it to us within 14 days of delivery. If there is a defect in a product delivered to you, you must report this to us within 7 days of delivery, in writing and with a clear description of the complaint. We will then seek a suitable solution in consultation with you. For the return of ordered products, the deadline of 14 days after delivery applies in either case. We can only accept returns of products we receive in an undamaged condition. Please make sure to use appropriate packaging when returning a product. In every case, do not forget to enclose your invoice.
  • You can ship returns to: Jap Sam Books Hoge Heijningsedijk 5, 4794 AA Heijningen, the Netherlands. Once we receive the return package, we will ensure the invoice payment amount is credited back to your bank account.

Disclaimer 

  • All information on this website has been compiled with the utmost care. Jap Sam Books makes every effort to locate copyright holders of material included on this website in order to obtain their permission to publish it on the Internet. However, if any of the information should nevertheless prove to be inaccurate, you will not be able to derive any rights from it. Jap Sam Books accepts no liability whatsoever for damage sustained as a result of using this website.

Privacy Policy

  • We appreciate your interest in our website. Jap Sam Books takes your privacy very seriously. This privacy policy describes how we will use and why we obtain, store and process data which can identify you. We may update this policy from time to time and will indicate on japsambooks.nl when changes have been made. By using this website you are agreeing to be bound by this policy.
  • We collect personal information when you voluntarily provide such information in the course of placing your order, contacting us (e.g. via contact form or email), or opening a customer account. The information collected in each case is evident in the respective input fields. The information you provide is used to execute the contract and process your inquiries.
  • For the purpose of executing the order, we provide your information to the shipping company responsible for delivery to the extent necessary to effect delivery. Depending on which payment service provider you chose during the ordering process, we will share the necessary payment information with the credit institute commissioned with the payment and possibly with the payment service provider commissioned by us and/or the selected payment service. Sometimes the chosen payment service providers collect this information themselves if you open an account with them.
  • Should you subscribe to our newsletter, we use the required data or the data you provide us separately to regularly send you our email-newsletter with your consent. You can unsubscribe form the newsletter at any time by either sending a message using the contact information provided below or by clicking on the link provided for this event in the newsletter.
  • If we received your email address in connection with the sale of an article or service and you have not indicated otherwise, we reserve the right to regularly send you offers on similar products in our range via email. You may object to such use of your email address at any time by sending a message using the contact information provided below without incurring any costs other than the basic cost of transmitting this message.
  • To enhance the user experience with our website and to enable the use of certain functions, we use so-called cookies. These are small text files that are stored on your device. Some of the cookies we use are deleted upon ending the browser session, in other words, when you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can change your browser settings so that you will be informed about the use of cookies and can decide on the individual acceptance of cookies or exclude them in specific cases or in general. If you do not accept cookies, the functionality of our website may be limited. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.
  • Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. It helps us to measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website.
  • If you have any questions relating to this Privacy Policy or how we use the personal information we have about you, please contact info@japsambooks.nl. We will endeavour to respond to you promptly.